Warranty and Returns / Information
The warranty for the entire line of products manufactured at the DECO LINE factory is 1 year. Each panel undergoes a mandatory check for compliance with the declared parameters. Certification of production in accordance with ISO, certification of a service station, received "Expert sanitary and epidemiological conclusion" on the absolute environmental friendliness of the panels, and "Certificate of compliance with fire safety," confirming the incombustibility of products.
According to the Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended on 13.07.2015) "On Protection of Consumer Rights", the exchange or return of goods with high quality can be made by the consumer if the presentation and consumer properties of the goods are preserved. Following Article 502 of the Civil Code of the Russian Federation and Article 25 of the Law "On Protection of Consumer Rights," the buyer's demand for the return of the goods is subject to satisfaction if the goods were not in use, their consumer properties were preserved, and there is evidence of its purchase from this seller (commodity or cash check, other document confirming payment for the goods). If the product does not meet these requirements of the Law "On the Protection of Consumer Rights," then it cannot be exchanged as a good quality product.
Refunds are only possible to the account from which the payment was made.